Challen Pty Ltd trading as Custom Car Sound (CCS) recognises that your personal information is important to you and that you are concerned with its collection, use and disclosure. Like other companies operating in Australia, CCS is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.
This policy contains information about:
• when you can deal with CCS anonymously;
• the purposes for which CCS collects, holds, uses and discloses personal information;
• the types of personal information that CCS collects;
• how CCS collects and holds personal information;
• how you may access the personal information that CCS holds about you, and how you may seek correction of that personal information; and
• how you may complain about a breach of the Australian Privacy Principles by CCS and how CCS will deal with such a complaint.
When can you deal with CCS anonymously?
Generally, you can deal with CCS anonymously (i.e. without identifying yourself). In certain circumstances however, CCS will ask you to provide personal information because it is required by law or CCS’s policies to do so, or because it would be impracticable to deal with you anonymously. These circumstances include where you order goods online (including when you pick up such goods from one of our warehouse), where you return goods for repair, where you purchase goods to be delivered, collect goods from our warehouse, where you enter one of our competitions and when you submit a request, enquiry, complaint, consumer guarantee or warranty claim.
Why does CCS collect, hold, use and disclose personal information?
CCS collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:
• providing you with products and/or services requested;
• dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
• marketing our products and services and providing advice on our products;
• developing and improving our products and services;
• the operation and administration of accounts or subscriptions that you have with us;
• payment processing;
• carrying out certain checks (for example, for our fraud or theft prevention processes, if you wish to open an account with us, obtain credit from us, collect goods from our warehouse;
• interacting with companies or organisations with whom CCS has a business relationship (where you work for, or otherwise represent, such an organisation);
• complying with our obligations under agreements with third parties and
• carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. In particular, CCS is required by law to collect personal information in certain circumstances, including:
Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with CCS’s normal document retention practices for accounting, legal and business purposes.
Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want.
What personal information might CCS collect?
The kinds of personal information we collect or which we may hold about you may include:
• your name;
• your address;
• your date of birth;
• your telephone number(s);
• your e-mail address;
• payment information;
• transaction information;
• your user name and password;
• information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;
• information on how you use our products and services;
• your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting our website;
• your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services and personal preferences regarding products and services..
How does CCS collect and hold your personal information?
We collect personal information in a number of ways including:
• when you order goods or services from us (either online or over the telephone);when you collect goods that you have ordered from us;
• when you set up an account with us;
• when you purchase certain products from us;
• when you pay for goods by cheque;
• when you subscribe to our mailing lists;
• when you enter competitions or promotions that we run;
• when you provide us your details for customer care purposes;
• when you submit an enquiry using our website;
• when you complete surveys or provide online feedback or product reviews; and
• when you publicly comment about us on social media sites (for example so that we can answer questions about our products).
Generally, CCS will collect your personal information directly from you. However, CCS may also hold information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with CCS.
CCS holds personal information in a number of ways, including:
• as part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business; and
• by securely storing hard copy documents on which personal information is contained at our premises.
We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.
When we send you marketing communications we may provide you a particular way to opt-out such as via SMS. Otherwise, you may opt-out of receiving marketing communications by sending a written request to us at email@example.com.
Please note that when you create an account with us your details will be added to our marketing database to receive information relating to CCS and our products. You may also choose to receive such information by subscribing to our marketing database via one of our websites.
Sharing your personal information
CCS may disclose or receive personal information or documents about you, including to/from:
• organisations that provide services to us in connection with our business, including customer support, payment processing, administration, archival, data storage, hosting, research, mail and delivery, installation, distribution, logistics, marketing, auditing, consulting, financial and legal advisory, banking, debt collection, security or technical services and the operation of CCS website. In some cases these service providers may collect your personal information on our behalf;
• if you return goods to CCS to be repaired, our repairs system administrator, the manufacturer of the goods and authorised repairers;
• law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities;
• parties involved in any third party acquisition or potential acquisition of an interest in CCS or its assets;
• our insurers and insurance brokers;
• if goods you purchase from CCS are subject to a product recall, the manufacturer or distributor of those goods; and
• to other third parties where you have specifically consented to the disclosure of information to these third parties.
Disclosure of personal information to overseas recipients
CCS may disclose the personal information that it collects and holds about you to third parties who are not in Australia (such as third parties who are located in the United States of America). Some of the jurisdictions in which these third parties are located may have less protective privacy and data protections laws than Australia.
Personal information collected on behalf of other parties
CCS may collect information about you on behalf of third parties.
In these cases the documentation that you sign will set out how the personal information that you provide will be used by these third parties and the privacy policies of the third parties will apply. CCS may also receive personal information or documents about you from these third parties where necessary in connection with the provision of goods or services by CCS.
In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.
Security of your personal information
We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure.
How to access, correct and update your personal information
Upon your request, CCS will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Act 1988 (Cth)). CCS reserves the right to charge you an administration fee for providing access to your personal information and will require proof of your identify before providing information to you.
You may also request us to correct the personal information that CCS holds about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, CCS will take such steps as are reasonable in the circumstances to correct your personal information to ensure that, having regarding to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
To request access to the personal information that CCS holds about you, or to update or correct that personal information, please send a written request to firstname.lastname@example.org
How to make a complaint
If you are concerned that the way CCS collects, holds, uses or discloses your personal information may be in breach of the Australian Privacy Principles, please send written details of your complaint to email@example.com
How CCS will handle complaints
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate the complaint, and may request such information from you. We will then:
• conduct internal discussions with the relevant business units involved in the collection, holding, use or disclosure of your personal information which is the subject of your complaint, and evaluate whether we believe that such collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles; and
• notify you of the results of our investigation of your complaint.
If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable.
We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe.
If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).
Additional information for users of our websites
If you visit www.kicker.com.au, www.customcar.com.au or any other CCS websites (the “Websites”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.
Like many websites, our Website may use “cookies” from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.
Our Website also uses tags, which are tiny bits of website code that allow us to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information.
While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.
The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.
CCS sometimes handles personal information relying on exemptions under the Privacy Act 1988 (Cth), for example in relation to (i) employee records; (ii) related bodies corporate; (iii) provision of services to State or Territory authorities; and (iv) operations outside Australia relating to personal information of non-Australians.
If you have any queries or concerns, further information can be obtained by contacting us on firstname.lastname@example.org
Challen Pty Ltd trading as Custom Car Sound
ABN 36 325 396 054